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LANDMARK GRAPHICS RECEIVES PRESTIGIOUS SUPPORT CENTER PRACTICES (SCP) CERTIFICATION
FOR THE FIFTH CONSECUTIVE YEAR
- Global certification demonstrates Landmark's continued commitment to customer support and service -
HOUSTON, Texas - Landmark Graphics Corporation, a wholly owned business unit of Halliburton (NYSE:HAL), today announced that all four of its global support organizations have achieved certification under the prestigious Support Center Practices (SCP) Certification program. This marks the fourth consecutive renewal for North America, the second consecutive renewal for Europe, the first renewal for Asia Pacific and the inaugural certification for Latin America.
SCP Certification quantifies the effectiveness of customer support based on a stringent set of performance standards and represents best practices in the industry. SCP certification measures factors including corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface and other strategic areas of the support operation. The results of the 2003 certification audits confirm that the four Landmark technical assistance centers have consistent processes, are tightly integrated and are achieving excellent levels of performance relative to the requirements defined in the SCP program.
"The SCP Certification is an important part of Landmark's overall service quality program," said Andy Lane, Landmark's president and CEO. "We are extremely honored and proud to receive global certification of our worldwide technical support centers, which confirms our strategic commitment to delivering top quality service while continually improving to meet our customers' new requirements."
SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies, defines best practices for delivering world-class technology support. In addition to quantifying effectiveness of customer support, the program establishes a foundation to build on existing quality processes and provides a clear focus on measurable results. SCP Certification requires annual comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Currently, over 200 technology support organizations around the world participate in the SCP program.
"Landmark Graphics provides highly responsive technical support across the globe and is clearly committed to delivering world-class service to their customers," said Steve Brand, SCP auditor. "Landmark demonstrated excellent performance in achieving SCP certification for its four technical assistance centers, two of which are virtual organizations. The Latin America operation scored exceptionally well for their first audit, which proves how the sharing of corporate and industry best practices can lead to the rapid deployment of a world-class support center."
"SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies," said Bill Rose, founder and executive director of the SSPA. "Landmark can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification."
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents over 20,500 service executives in over 2,400 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with
their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies
Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, visit http://www.scpcertification.com/.
Landmark is the leading supplier of software and services for the upstream oil and gas industry. The company's software solutions span exploration, production, drilling, business decision analysis and data management. Landmark offers a broad range of consulting services that enable customers to optimize their technical, business and decision processes. Visit the Landmark Web site at www.lgc.com for more information.
Halliburton, founded in 1919, is one of the world's largest providers of products and services to the petroleum and energy industries. The company serves its customers with a broad range of products and services through its Energy Services Group and Engineering and Construction Group business segments. The company's World Wide Web site can be accessed at www.halliburton.com.
Landmark and the Landmark logo are trademarks or registered trademarks of Landmark Graphics Corp. All other trademarks, service marks and product or service names are the trademarks or names of their respective owners.
Contact
Beverly Scippa
beverly.scippa@halliburton.com
Halliburton Public Relations
(p) 281.988.2562
Employment Contact
jobs@halliburton.com
(p) 800.888.7668
ext. 8005
Supplier/Procurement Contact
kbr_supplier_relations@halliburton.com
Supplier Diversity Contact
Erin Petkovich
supplier_diversity@halliburton.com
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